19.03.2011
This resort may have been 4 star in its day but it has not been kept up. There seems to be no maintenance department whatsoever. The staff are not trained properly and so standards of cleanliness are not anywhere close to what we are used to. The pictures I have posted show this. The shower head hose was completely black, the door handles have not been cleaned in what looks like years, the floors have a rim of filth around the baseboards of about 2 inches that is built up caked on dirt that needs a good scrub, the sinks don’t drain, the sink plugs don’t work, the sliding patio doors don’t lock. Everyone we spoke to had similar unacceptable concerns.This is a malarious area of the Dominican but there were a lot of mosquitoes in the ground floor rooms. There were no face cloths, one glass, only 2 towels, safe is key entry and must be paid for regardless of contract, no iron, lumpy pillows, no rugs or paintings anywhere and the room smelled of mold. Staff were rude spoke little English