25.06.2009
All of the rooms are newly remodeled suites featuring flatscreen wallmounted televisions. The bank of 3 elevators are exceptionally noisely because as they pass each floor, they "ding" which can be easily heard in EVERY room; waking me up every morning. Though the rooms are nice, they are far from soundproofed; I heard the man in the room above me urinate every morning at 5:30. Though there is valet parking, there is no real valet or bellman to speak of, nor a concierge. When I called down for my car on the saturday morning of my departure, I was told I'd have to retrieve my own car from the garage because the person who retrieves them was not at the hotel at that time. It was 7:30am! There's no excuse for not having the parking attendant at that time. Overall, the rooms are nice, and the staff is pretty good, but no one is really concerned with customer service, and the rooms are the noisest I've ever had....and I travel every other week for business, so I've stayed in countless hotels.